Work with Us

We are currently seeking a dynamic, personable, and hard working individual to join our team as

Interested applicants should send their cover letter, CV, and writing sample (if required in job description) to careers@stfrank.com

Director of Marketing

LOCATION:

New York, NY

QUALIFICATIONS:
  • BS/BA degree with 5-7+ years of related work experience
  • Quantitative data-driven decision maker who also understands brand
  • Experience in web product management
  • Experience with Shopify and managing Shopify developers
  • Experience managing digital ad spend
  • Experience managing email marketing
  • Excellent written & oral communication skills; command for “brand voice” and brand positioning
  • Proficiency Mac & Microsoft Office
  • Extremely detail oriented; ability to multi-task & meet shifting deadlines
  • Demonstrated ownership and problem-solving skills
  • Interest in socially responsible business; Interest in art or interior design
  • Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing
RESPONSIBILITIES:
  • Overseeing all aspects of St. Frank’s digital strategy and online business
  • Optimizing marketing channel mix to maximize ROAS and new customer acquisition
  • Deploying performance marketing resources, internal and external, to manage and execute digital marketing budget while maintaining high ROAS
  • Analyzing catalog performance and strategy to drive ROAS and customer acquisition
  • Drive online KPIs – traffic, conversion, and basket – and manage analytics and reporting on key site metrics
  • Oversee continuous UX optimization of stfrank.com to drive improvement in engagement and conversion
  • Oversee strategy for email marketing campaigns and email growth
  • Oversee content marketing to drive brand engagement

Interested applicants should send their cover letter, CV, and writing sample to
careers@stfrank.com.

Director of Retail + Sales

LOCATION:

New York, NY

QUALIFICATIONS:
  • BS/BA degree with 5-7 years of related work experience
  • Experience managing wholesale relationships
  • Experience overseeing brick & mortar outlets, from team training to promotion
  • Excellent written & oral communication skills; command for “brand voice” and brand positioning
  • Proficiency with Mac, Microsoft Word, & Microsoft Excel
  • Extremely detail oriented; ability to multi-task & meet shifting deadlines
  • Demonstrated ownership and problem-solving skills
  • Interest in socially responsible business; Interest in art or interior design
  • Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing
    RESPONSIBILITIES:
    • Overseeing all store success
      • Reporting on and performing against all store P + L
      • Managing store managers across all locations
      • Developing and training on store standards, including operations and visual merchandising
      • Generating, designing, and supporting store teams on execution of store events, in partnership with PR
      • Designing and executing commission programs to drive sales while maintaining team environment and customer experience
    • Building out direct clienteling sales program in NYC
    • Managing new store build outs
      • Project managing construction of new store site
      • Assisting with new store move-in
      • Coordinating opening events and press
      • Hiring and training store teams
    • Managing wholesale relationships with retailers and showrooms
      • Strengthening relationships with accounts to build frequency and size of buys
      • Educating partners on existing and new product
      • Coordinating promotion of line with wholesale partners through digital and in-person events
      • Training partners’ sales teams on the St. Frank brand and product
    • Managing customer service
      • Hiring, training, managing online customer service team
      • Developing training materials and protocols for customer experience management
      • Incentivizing CS teams to push customer experience and LTV through the omni channel

    Interested applicants should send their cover letter and CV to
    careers@stfrank.com.

    Graphic Design + Marketing Assistant

    LOCATION:

    New York, NY

    QUALIFICATIONS:
    • BS/BA degree in graphic design, communications design, or related field with 0-2+ years of related work experience
    • Excellent written & oral communication skills; command for “brand voice” and brand positioning
    • Extremely detail oriented; ability to multi-task & meet shifting deadlines
    • Proficiency with Adobe Creative Suite, Microsoft Office, Google Suite, & Mac
    • Demonstrated ownership and problem-solving skills
    • Interest in socially responsible business; Interest in art or interior design
    • Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing
    • Portfolio required
    RESPONSIBILITIES:
    • Working closely with the Content Marketing Manager and Creative Director to assist in producing assets for email marketing, social, ecommerce site, events, catalog, in-store signage, and more.
    • Maintaining and merchandising the site for accuracy and visual presentation to support customer engagement and conversion
      • Adding new products to stfrank.com and completing all product details, images, and SEO data
      • Maintaining cross-sell product recommendations
      • Archiving sold-out products
    • Maintaining image library, assisting with product photography logistics, and correcting assets to improve the look of the site.
    • Assisting with social media content, both organic and paid - including but not limited to Facebook, Twitter, and Pinterest
    • Supporting email marketing through email list maintenance and growth and assisting with email campaigns
    • Supporting catalog production by compiling product data, organizing image files, and assisting with photo shoots
    • Assisting with growth of Affiliate Program

    Interested applicants should send their cover letter, CV, and portfolio to
    careers@stfrank.com.

    Customer Experience Assistant

    LOCATION:

    New York, NY

    QUALIFICATIONS:
    • BS/BA degree with 0-2+ years of related work experience
    • Passion for customer service and sales
    • Excellent written & oral communication skills; command for “brand voice” and brand positioning
    • Extremely detail oriented; ability to multi-task & meet shifting deadlines
    • Proficiency with Microsoft Office, Google Suite, & Mac; Zendesk is a plus
    • Demonstrated ownership and problem-solving skills
    • Interest in socially responsible business; Interest in art or interior design
    • Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing
    RESPONSIBILITIES:
    • Developing and refining strategy for creating a pre-eminent customer experience across channels, including VIP and trade-focused programs
    • Managing & responding to inbound customer service inquiries via phone, email, and text
    • Coordinating customer response across corporate, store, and warehouse teams
    • Managing & executing proactive customer outreach and follow-up to cultivate and strengthen customer relationships while driving revenue
    • Overseeing St. Frank’s trade program to establish and grow relationships with interior design clients

    Interested applicants should send their cover letter and CV to
    careers@stfrank.com.

    Retail Sales Associate (Part-Time)

    LOCATION:

    San Francisco, CA; Los Angeles, CA

    QUALIFICATIONS:
    • Minimum 0-2 years of related work experience
    • A "people person" who connects easily with others
    • Excellent written & oral communication skills
    • Strong sales and customer service skills
    • Extremely detail oriented; ability to multi-task & meet shifting deadlines
    • Demonstrated organizational and problem-solving skills
    • Interest in socially responsible business
    • Positive, can-do attitude and a smile for everyone
    • Willing to roll up your sleeves & take on any task to keep our wheels moving--that's what we all do, and what makes startups amazing
    • Interest or experience in product, art & interior design is a definite plus
    • Microsoft Office, Mac & PC proficient
    RESPONSIBILITIES:
    • Meeting daily, weekly and monthly sales targets.
    • Curating relationships with customers.
    • Maintaining a luxury level of customer service for each client and each transaction.
    • Representing the St. Frank brand; highlight product stories, processes and provenances in thoughtful, articulate customer communication.
    • Advising clients with product suggestions to bring the St Frank aesthetic into their homes.
    • Managing in-store inventory of product and supplies.

    Interested applicants should send their cover letter and CV to
    careers@stfrank.com.